ABOUT ME & MY RESULTS > MY RESUME > PRODUCT & INNOVATION STRATEGIST
Staff UX Researcher & Innovation Lead
(2023-2025)
Mastercard | Digital Labs
Ex-Mastercard Digital Labs innovation & product-strategy consultant. Translated ambiguous business problems into testable bets, co-created prototypes with clients, and drove adoption/upsell with evidence-based stories. Named one of the world’s “Best Innovation Labs” (Global Finance).
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$50M+
in upsell generated from the output of my projects
Key Achievements & Responsibilities
Overview:
Innovation & product-strategy consultant within Mastercard Digital Labs, translating loosely defined business challenges into testable problems and delivering solutions that create measurable value. Primarily responsible for ingesting abstract/loosely defined business challenges, identifying/understanding requirements, applying available product offerings alongside industry best practices, and ultimately delivering a solution that adds tangible value to business clients/consumers. Clients included (but are not limited to) large national banks, small regional banks, startups, FinTechs, merchants, and internal product teams.
With clients such as:
large national banks, medium regional banks, small credit unions, fintechs, merchants, non-profits, internal product teams, healthcare and travel startup
Other Duties:
Served as Salesforce Program Manager for North American Region, assigning projects to team members, balancing workload, and ensuring documentation was captured from all projects
Served in regional FinOps committee performing financial audits, ensuring compliance with corporate comptroller
Dozens
of Virtual & In-Person rapid innovation engagements