ABOUT ME & MY RESULTS > MY RESUME > SENIOR USER EXPERIENCE RESEARCHER

Senior UX Researcher (2011-2021)

Mastercard Technologies

As a Senior User Experience Researcher, I was responsible for ensuring Mastercard products are easy to use and meet their intended value proposition to the customer

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Five people in a business meeting sitting around a table in a bright room with large windows. They are engaged in conversation, with laptops, papers, and writing materials on the table.
Mastercard Technology Hub in St. Louis Missouri

Key Responsibilities & Achievements

Overview

As a project lead, I studied, analyzed, and optimized end-user experiences across 100+ prototype B2B & B2C products, using qualitative and quantitative methods tailored to each initiative. Work spanned customer-facing platforms, internal tools, and co-created client prototypes across airline/travel, real estate, retail, banking/fintech, and government. Beyond optimizing prototypes and production flows, I ran mixed-methods programs that informed product decisions and roadmap priorities.

Example: Direct Express case study

HUNDREDS

of End-User interviews and Focus Groups

DOZENS

of surveys and datasets analyzed with advanced quant methods

Red and yellow overlapping circles forming the Mastercard logo.

10+ Years

Dedicated to User Experience Research

Managed $250k+

of capital investment to the St. Louis Tech Hub usability lab

100+ Usability & Concept Studies

Spanning over a dozen industries (moderated & unmoderated)

DOZENS

Co-Creation & Participatory design workshops